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  • SHIPPING POLICY?
    STANDARD SHIPPING: 3-7 Business Days INTERNATIONAL SHIPPING: 7-9 Business Days We are not responsible for any custom fees. All orders require 1-5 business days for processing
  • WHAT IS YOUR RETURN POLICY?
    Due to health regulations we do not accpet returns. The only exception to this is receipt of an incorrect order. When returning products, they must be in the exact shape it was when purchased/received.
  • LACE CLOSURE VS LACE FRONTAL?
    A lace closure is a small hair piece used when installing a full head sew in. It is placed at the top of the head where you would like your desired part to be. Lace closures come in different sizes 4x4 5x5 6x6 7x7x, the bigger the closure the more space you have for partings. Lace closures are great for protective styling. A lace frontal is similar to a lace closure but larger in size. They come in 13x4 and 13x6 and go from ear to ear. Although they appear to be the more natural looking, keep in mind that they are very high maintenance due to the fact that they are most often glued down. They are ideal for those who want a fuller hairline, but not recommeded for everyday wear.
  • WHAT IS A GLUELESS WIG?
    A glueless wig doesn't need to be secured with any glue/tape hence its name "glueless". Frontal and closure wigs can be customized to be considered glueless by adding combs and elastic bands for security. If youre looking for a convenient, low maintenance everyday wig, a glueless closure wig will be perfect for you.
  • HOW LONG DO CLOSURES/FRONTALS LAST?
    Lace closures usually last 2-3 months, with proper care they can last longer. Lace frontals have a shorter lifespan of 4-6 weeks or 1-2 installs, due to the delicate craftmanship and how you handle it. To help with the longevity, refrain from bleaching knots and over plucking. Also consider glueless methods.
  • VIRGIN HAIR VS RAW HAIR?
    Virgin hair is processed hair meaning it is steamed or chemically altered to give it texture. Raw hair is 100% natural and isnt altered in any way.
  • WHAT ARE PERMANENT BROWS?
    Permanent brows are a semi permanent cosmetic procedure for the eyebrows. Like a tattoo, Coloured pigment is implanted into the epidermis layer of the skin using a handheld device to produce artificial brows. There are different types of brow designs such as nano, microshading and ombré all created using the same device but different techniques.
  • NANO VS MICROSHADING VS OMBRE
    Nano brows consist of hair like strokes throughout the entire brow. Ombré powder is completely shaded starting light in the front then gradually darker, giving an ombré effect. Microshading is a combination of nano and ombré powder, Hair strokes are added in the front of the brow while the middle and tail are shaded.
  • DOES IT HURT?
    A topical anaethestic cream/gel is used for numbing during your procedure. Pain thresholds vary from each individual and every effort is made to ensure you remain comfortable. However, little discomfort is to be expected.
  • WHICH TECHNIQUE IS BEST FOR ME?
    We asses your natural hair growth, colour, skin type, daily routine and personal preference when determining which technique will be best for you.We promise to give our honest professional opinion to ensure you leave with the best possible results.
  • HOW LONG DOES IT LAST?
    Permanent brows are considered semi-permanent and will not wash off, however they will fade over time and need to be touched up. Frequency of touch ups depend on a number of factors; The technique chosen, pigment colour used and lifestyle. Typically brows last 1-3 years depending on your skin type. Please keep in mind that final results cannot be guaranteed as each individual is different.
  • WHEN DO I GET A TOUCH UP?
    A minimum of 2 sessions are recommended. With most procedures, there might be some pigment loss during the healing process of your first session which requires you to get a touch up 4-6 weeks after. The skin is very unpredictable and everybody heals differently and at different rates. During the second session, the colour retention will be assessed and adjustments will be made as necessary.
  • HOW TO PREPARE FOR PROCEDURE?
    Bring a few photos with you to your appointment for reference. If you plan to go on vacation, plan a minimum of 14 days after the procedure. Avoid any blood thinning medication for a minimum of 72 hours prior to the appointment. Do not drink any alcohol or caffeine 48 hours prior to the appointment. If you have been on prescription accutane in the past, you MUST wait 1 year before considering this procedure. It is highly recommend that you avoid tanning and sun exposure for 30 days before and after your procedure. Arrive with groomed makeup free brows to your appointment.
  • HEALING PROCESS
    Redness and swelling is normal but minimal. Your brows will appear darker and more intense than expected for the first few days. They will flake/scab and gradually lighten during the healing process. Once healed, the color will resurface. You will see the true color after the 4th week.
  • AM I A GOOD CANDIDATE?
    If any of the below statements pertain to you, it is NOT recommended you have this procedure done -If you are under the age of 18 -allergic to nickel -pregnant or breastfeeding -planning to have cosmetic surgery -prone to keloid scarring -If you suffer from severe allergies -accutane within the last year -taking sun sensitizing medication (retinol/ retin-a) -If you have extremely oily skin, Microblading isn’t the best option -If you are iron deficient or anaemic -If you have ANY known medical conditions
  • AFTERCARE
    -Swelling and redness is normal for the first 24hrs -Do NOT touch the healing area with your fingers. They may have bacteria and can cause infections -Use clean cotton pad/paper towel to blot the brows to remove excess sebum -4 hours after the procedure, lightly rinse brows with warm water and pat dry with clean paper towel. Apply recommended ointment -FOR THE NEXT 10-14 DAYS DO NOT GET YOUR BROWS WET!!! -Using a Q-tip, apply ointment up to 3x a day for the next 10-14 DAYS, If you have oily skin only apply ONCE a day -Refrain from using anything but the ointment on your brows (makeup, facial cream etc) -NEVER pick or scratch the area, doing so will result in removal of pigment -NO makeup, facials, chemical peels, sun or excessive sweating and washing of the brows for 10-14 DAYS! -Brows will appear darker from 2-5 days, they will fade and show their true color once they fully heal -Follow these instructions and you shall receive long lasting results. Do remember everyones skin is different therefore results may vary. Your skin may reject pigment in certain areas which is normal. (which is why we recommend 2 sessions to complete the look) When brows are completely healed after 5-6 weeks, you can book for a touch up session.
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