Question 1

SHIPPING POLICY?

Accepted Answer

STANDARD SHIPPING: 3-7 Business Days
 
INTERNATIONAL SHIPPING: 5 - 9 Business Days
(We are not responsible for any custom fees.)

All orders require 1-5 business days for processing

Question 2

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Due to health regulations we do not accpet returns. The only exception to this is receipt of an incorrect order. When returning products, they must be in the exact shape it was when purchased/received.

Question 3

WHAT IS AFTERPAY?

Accepted Answer

Afterpay allows you to shop now and pay later. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. Simply shop and choose Afterpay as your payment method at checkout.

Question 4

LACE CLOSURE VS LACE FRONTAL?

Accepted Answer

They're both hair pieces used when doing a full head sew in. Lace closures are great for protective styling and come in different sizes 4x4, 5x5, 6x6 & 7x7". The bigger the closure the more space you have for parting.

A lace frontal is similar to a closure but larger in size. They come in 13x6" and go from ear to ear. Although they appear to be more natural looking, they are very high maintenance due to the fact that they are most often secured with adhesive. They're ideal for those who want a fuller hairline but not recommended for everyday wear.

Question 5

WHAT IS A GLUELESS WIG?

Accepted Answer

A glueless wig doesn't need to be secured with any adhesive such as glue / tape hence its name "glueless". Frontal and closure wigs can be customized to be considered glueless by adding combs and elastic bands for security. If you're looking for a convenient, low maintenance everyday wig, a glueless wig will be perfect for you.

Question 6

HOW LONG DO CLOSURES/FRONTALS LAST?

Accepted Answer

Lace closures usually last 2-3 months, with proper care they can last longer. Lace frontals have a shorter lifespan of 4-6 weeks or 1-2 installs, due to the delicate craftmanship and how you handle it. To help with the longevity, refrain from bleaching knots and over plucking. Also consider glueless methods.

Question 7

PREMIUM VS RAW HAIR?

Accepted Answer

Premium Hair is the highest quality grade of virgin hair. This hair has gone through extensive quality control to make sure each bundle is made out of the highest quality strands. This hair can be curled, straightened, and bleached to a 613 platinum blonde color without compromising its integrity.

Raw Hair is 100% natural unprocessed human hair that hasn't been altered in any way. No two bundles will be identical due to the fact that they are each cut from a single donor and don't undergo any chemical processing. Raw hair is also coarser in texture compared to virgin hair.

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